Frequently Asked Questions
Booking & Payments
______________________________________________________________________________________________________________________
How can I make a reservation with K & M Rentals?
You can easily reserve your rental in one of two ways:
- Online: Visit our website at www.km-rentals.com.
- By Phone: Call our friendly representatives at 407-363-7388. Our team is available from 9am to 4pm, seven days a week.
What forms of payment do you accept?
We accept all major credit cards, including Visa, Mastercard, Discover, and American Express. For in-store reservations, we also accept cash. Please note that we do not accept personal checks.
When will my credit card be charged?
We take your credit card details at the time of booking to hold your reservation, but we won’t charge your card until 2 days before your rental period begins. A deposit is not required.
What is your cancellation policy?
You can cancel your reservation at any time for a full refund. However, if you cancel after the rental item has already been delivered, a $25.00 delivery fee will apply.
Should I make my reservation in advance?
Yes, we strongly recommend making your reservation in advance to guarantee availability, especially during peak holiday periods.
______________________________________________________________________________________________________________________
Rental Equipment & Usage
______________________________________________________________________________________________________________________
What types of scooters do you offer?
We offer two main models:
- Go-Go Sport: This is our travel scooter, available with 3 or 4 wheels, and has a weight capacity of up to 325 lbs. It disassembles into five pieces for easy transport.
- Victory: This is our luxury scooter, also available with 3 or 4 wheels, and has a higher weight capacity of up to 400 lbs.
Should I choose a 3-wheel or 4-wheel scooter?
3-wheel scooters are easier to maneuver with a tighter turning range, while 4-wheel scooters offer more stability and are recommended for first-time users.
Will the scooter fit in my vehicle?
The Go-Go Sport travel scooter can be easily disassembled and will fit into most cars, SUVs, and vans. The Victory scooter is larger and recommended for transport in an SUV, van, or shuttle.
How long does the battery last on a full charge?
A full charge typically provides 6–8 hours of battery life. However, hills and inclines in theme parks can put more stress on the battery, which may reduce its life. We recommend charging the scooter nightly in your hotel room and during breaks to ensure it lasts all day.
Can my children sit on my lap?
No. Our mobility scooters are for single-person use only, and for safety reasons, children are not permitted to ride on the operator’s lap.
Is there an age limit for operating the scooter?
Yes, the authorized age to operate our mobility scooters is 18 and over.
Do you offer insurance for the rental?
We offer a non-refundable damage waiver of $20 that covers any damages caused by the renter or another person during your rental period.
______________________________________________________________________________________________________________________
Delivery & Theme Park Use
______________________________________________________________________________________________________________________
Where do you deliver your equipment?
We deliver to local area hotels, timeshares, and vacation homes in Kissimmee, Orlando, Lake Buena Vista, Davenport, and Clermont. For deliveries to Disney, Universal, and Westgate Resorts, a meet-and-greet appointment will be set up with you at the time of booking.
Can I use the scooter on theme park transportation?
Yes, all of our scooters meet the necessary guidelines and are approved for use on all theme park transportation.
Why should I rent from K & M Rentals instead of the theme parks?
Renting from us offers several key advantages:
- Theme park rentals are first-come, first-serve with no guarantee of availability.
- Park rentals cannot be transferred from park to park.
- Our rentals are often more affordable and do not require a deposit.
What should I do if I have a problem with my rental in the park?
If you experience any issues, please call us at 407-363-7388. This number is also located on all our rental equipment. Our representative will first try to troubleshoot the problem with you over the phone. If that doesn’t work, we will dispatch a driver with a replacement rental.
What happens if it rains?
We recommend you immediately find a sheltered area and use the rain cover provided in the front basket to protect the scooter’s tiller. The electronic components can malfunction if exposed to water.
How do I prevent my scooter from being stolen?
Each scooter is operated by a key switch. Always be sure to take the key with you when the scooter is unattended to prevent theft. If your scooter is missing in the theme park please contact a park employee to make a report and call us for assistance.
______________________________________________________________________________________________________________________
Support & Troubleshooting
______________________________________________________________________________________________________________________
What hours can I reach customer service?
Our customer service representatives are available to assist you from 9am to 4pm, 7 days a week. Our store location also operates during these hours.
Help! Why is my scooter beeping and not moving?
This usually happens for one of two reasons:
- The gear lever located behind the seat, above the right rear tire is in the Neutral/Unlock position. Move the lever to Drive/Lock and turn the key back on.
- The charger is still connected to the scooter. Unplug it completely and turn the key back on.
If the beeping continues, please call our office at 407-363-7388 for help.
Cruise Around Disney
Cruising around Disney World in a mobility scooter is a unique and convenient way to explore the enchanting wonders of the magical kingdom. Navigating through the bustling crowds and vibrant attractions becomes a seamless and enjoyable experience as you effortlessly glide along the meticulously designed pathways. The mobility scooter offers a comfortable and accessible vantage point, allowing you to soak in the whimsical atmosphere and marvel at the iconic Disney architecture. Whether traversing the enchanting streets of Main Street, U.S.A., or embarking on thrilling adventures in Tomorrowland, the mobility scooter provides a stress-free and accessible means of transportation. It not only ensures that individuals with mobility challenges can partake in the joyous festivities but also adds an extra layer of convenience, enabling a more relaxed and immersive exploration of the captivating world of Disney magic.
Touring universal studios
Embarking on a journey around Universal Studios in a mobility scooter elevates the theme park experience to one of comfort and accessibility. Maneuvering through the bustling streets of Universal Studios, the mobility scooter allows for a seamless exploration of the captivating attractions and cinematic wonders. Glide effortlessly through iconic areas like the Wizarding World of Harry Potter, soaking in the intricate details of the magical landscapes. Whether traversing the thrilling rides of Jurassic Park or immersing yourself in the excitement of Springfield, the mobility scooter provides a convenient and enjoyable way to navigate the diverse terrain of Universal Studios. This accessible mode of transportation not only ensures that everyone can partake in the excitement of the park but also allows for a more relaxed and immersive encounter with the enchanting world of movie magic.
