Q: How can I make a reservation?
K & M Rentals offer the following choices to help our customers make a rental reservation.
Visit our website: www.km-rentals.com
Contact our friendly representatives @ 407-363-7388, 9am to 4pm, 7 days a week.
Q: What form of payment is accepted?
Visa, Mastercard, Discover and American Express
Cash is accepted in our store location only. No personal checks.
Q: When will my credit card be charged?
Credit card details will be taken at the time of booking to hold your reservation. We do not charge your card until 2 days prior to your rental.
No deposit is required.
Q: Can I cancel my reservation?
A reservation can be cancelled at any time with a full refund.
A $25.00 delivery charge will apply if the the rental item is cancelled after delivery.
Q: Should I make my reservation in advance?
We recommend you make your reservation in advance in order for us to accommodate your request, especially during peak holiday periods..
Q: What should I do if I have a problem in the park?
When experiencing any difficulties in the theme parks, call us on 407-363-7388 which is located on all rental equipment.
Our representative will be available to firstly try to trouble shoot the problem. If this is not successful a driver will be dispatched with a replacement rental.
Tips: Remember to keep the scooter charged throughout the day and avoid getting the scooter wet during the Florida rain showers.
Q: What hours can we reach customer service and support?
K & M Rentals customer service are available to assist you 9am to 4pm, 7 days a week.
Our store location opening hours: 9am – 4pm.
Q: Why rent with K & M Rentals?
Theme park rentals are based on first come first serve, with no guarantee of availability.
Theme park rentals cannot be transferred from park to park, the cost to rent is higher, a deposit is also required.
Q: Do you offer insurance?
We offer a damage waiver of $20 to cover any damages caused by the renter or another person during your rental period.
Damage waivers are a one time non refundable fee.
Q: Are the scooters easy to operate?
Mobility scooters have a dual throttle lever accommodating customers right or left handed to operate.
Q: Which scooter should I choose?
Go-Go Sport 3 & 4 wheel, weight capacity: 325lbs. Travel scooter.
Victory 3 & 4 wheel , weight capacity: 400lbs. Luxury scooter.
Q: Should I choose a 3 or 4 wheel mobility scooter?
3 wheel mobility scooters are easier to maneuver with a tighter turning range.
4 wheel mobility scooters offer more stability and are recommended for first time users.
Q: Will the scooter fit into my vehicle?
Go-Go sport travel scooters can be disassembled into 5 pieces easily by 1 person and fitted into a car, SUV or van.
Victory scooters are recommended for SUV, van and shuttle transportation.
Q: How long will my battery last on a full charge?
6 – 8 hours of battery life on a full charge. Theme parks may add more stress to the batteries due to hills and inclines.
Tips: For extended time in the park, we recommend charging the scooter throughout the day, when not in use.
Scooter operators close or exceeding the weight limit will experience shorter battery life.
Additional weight on the equipment may also have an adverse effect.
Q: When should I charge my scooter?
Your scooter will be fully charged upon delivery.
We recommend charging your scooter in your hotel room nightly, after each days use, with the battery charger provided.
Tips: Please ensure the power light on the charger is showing when connected.
Q: Help! My scooter is beeping and not moving?
Beeping may occur if the gear lever behind the seat is in Neutral position. Move the gear lever to the Drive position and turn the key back on.
Beeping may occur if you are charging the scooter and your charger is still connected.
If the beeping continues call our office on 407-363-7388 where our representative will be happy to help you troubleshoot.
Q: What happens if it rains?
We recommend to go immediately to a sheltered area and use the cover provided, in the front basket, to protect the tiller.
The electronic components inside the scooter will malfunction if exposed to rain and may cause it to stop until dried out.
Q: Do you deliver to my hotel or vacation home?
We deliver to local area hotels, time shares, & vacation homes in Kissimmee, Orlando, Lake Buena Vista, Davenport & Claremont areas.
Disney, Universal & Westgate Resorts require a meet & greet appointment, which will be set up with our representative, at time of booking.
Q: Can I use my scooter on theme park transportation?
K & M Rentals scooters meet the required scooter guidelines and are approved for all theme park transportation and theme parks.
Q: Can my children sit on my lap?
Mobility scooters are single person usage only. No children permitted.
Q: Is there an age limit for the user?
The authorized age to operate a mobility scooter is 18 and over.
Q: How do I prevent my scooter being stolen?
Each scooter is operated by a key switch.
Tips: Always keep the key with you at all times when the scooter is unattended.
